Warranty

Ottawa Deck and Rail installation services are covered under a 5 year warranty for the following items:

• Broken or damaged lag bolts

Ottawa Deck and Rail products are covered under a 15 year warranty for the following items:

• Scratches, scrapes, dents or any defects in the powder coat

• Significant weather damage (colour fading)

• Accessory damage (post caps, pickets, brackets, bottom rail supports)

The following items are not covered under warranty:

• Damage to concrete or patio stones as a result of heavy use

  Upon request of exercising the warranty, Ottawa Deck and Rail customers are responsible for sending a photo of the damage to info@ottawadeckandrail.com so that we may assess the damage and determine an appropriate course of action. Upon determining a course of action, an installer will be sent within 5 business to perform the repair.

For information regarding the manufacturers warranty, please click here