Refund Policy

Project Deposits

At Ottawa Deck and Rail, we require a 50% deposit that is fully refundable at any time before the installation. The deposit allows for the project to be put on the schedule, as well as secures all of the materials needed for the job. For deposit reimbursements, please contact the sales representative directly, and same-day refunds will be processed during our business hours. For an immediate response please give us a call at (613) 225-6782 during our business hours listed below.

Monday – 8:00 am until 4:00 pm

Tuesday – 8:00 am until 4:00 pm

Wednesday – 8:00 am until 4:00 pm

Thursday – 8:00 am until 4:00 pm

Friday – 8:00 am until 4:00 pm

Saturday – Closed

Sunday – Closed